Promotional Terms for Flowspace

The following terms and conditions (“Promotional Terms”) govern Flowspace, Inc.’s Free Onboarding Promotion (the “Promotion”). These Promotional Terms describe the terms, conditions, and limitations of the Promotion. Participation in this Promotion requires execution of a Flowspace Order Form and the Warehouse & Transportation Terms of Service (“Terms of Service”), which contain additional terms and conditions governing Customer’s use of Flowspace’s services, including but not limited to minimum monthly spend obligations, termination provisions, limitation of liability, binding arbitration, and class action waiver. In the event of any conflict between these Promotional Terms and the Order Form or Terms of Service, the Order Form shall control, followed by the Terms of Service, followed by these Promotional Terms.

1. Eligibility

To be eligible for this Promotion, Customer must satisfy all of the following requirements:

1.1 Customer must be a new Flowspace customer who has not previously entered into a services agreement with Flowspace. Entities under common ownership or control with an existing Flowspace customer are not eligible for this Promotion.

1.2 Customer must satisfy Flowspace’s standard credit approval process.

1.3 Customer must execute an Order Form with a minimum term of fifteen (15) months, a Minimum Monthly Spend (as defined in the Terms of Service), and minimum shipment volume and SKU requirements, each as determined by Flowspace based on Customer’s projected fulfillment needs. Flowspace reserves the right to establish minimum thresholds necessary to qualify for this Promotion. Such minimums shall be based on Customer’s projected fulfillment needs and shall be consistent with Flowspace’s standard, non-promotional rates and terms offered to similarly situated customers.

1.4 Customer’s Order Form must be fully executed by June 30, 2026.

1.5 Customer must initiate its first inbound shipment within thirty (30) days of onboarding completion.

1.6 Flowspace reserves the right to determine Customer’s eligibility for this Promotion and to decline participation by any Customer whose business model, operational requirements, or service needs are, in Flowspace’s reasonable judgment, incompatible with the scope of this Promotion or Flowspace’s standard service capabilities.

2. Promotional Benefits

Customers who satisfy the eligibility requirements in Section 1 shall receive the following benefits:

2.1 Complimentary SPS Commerce EDI Integrations

Customer’s SPS Commerce electronic data interchange (EDI) connection setups are included at no additional cost during the initial onboarding period, in the quantity set forth in the table below, based on Customer’s projected monthly direct-to-consumer (DTC) order volume as reflected on the Order Form:

This benefit is limited to SPS Commerce EDI connections implemented during the initial onboarding period and applies only where the SPS Commerce integration is supported by Flowspace’s standard integration capabilities, as determined by Flowspace. Flowspace reserves the right to decline EDI integrations that require custom development beyond Flowspace’s standard SPS Commerce integration scope.

2.2 Waived Inbound Fees

Standard receiving fees incurred during the initial onboarding period are waived. The “initial onboarding period” means the ninety (90) day period beginning on the earlier of (a) the date Customer’s first inbound shipment is received at a Flowspace facility, or (b) the expected inbound date listed on the Order Form. Excluded from this benefit are: (i) rework; (ii) labeling; (iii) kitting; (iv) damages; (v) compliance remediation; (vi) non-standard handling; and (vii) any other services not expressly included in the applicable SOW.

2.3 Complimentary Freight Shipment

Customer’s first inbound freight shipment is included at no additional cost. This benefit requires use of Flowspace’s freight services and is limited to a single domestic shipment under one (1) bill of lading. Excluded from this benefit are: (a) expedited shipping; (b) international shipments; and (c) special handling services, unless otherwise approved in writing by Flowspace.

3. Promotional Limits

3.1 The combined maximum value of waived inbound fees and the complimentary freight shipment shall not exceed Twenty-Five Thousand Dollars ($25,000) USD.

3.2 The combined overall promotional value of all benefits under this Promotion shall not exceed Forty Thousand Dollars ($40,000) USD.

3.3 The value of each promotional benefit shall be calculated based on Flowspace’s then-current standard rates.

3.4 Once either cap set forth is reached, Customer shall be responsible for all applicable fees at Flowspace’s then-current rates.

4. Active Service Requirement and Credit Structure

4.1 Customer shall be invoiced at Flowspace’s standard rates for all services rendered.

4.2 Customer must maintain ninety (90) consecutive days of active service beginning on day ninety-one (91) of the Agreement. For purposes of this Promotion, “active service” means Customer’s actual monthly fees and charges have met or exceeded the Minimum Monthly Spend for each calendar month during the ninety (90) consecutive day period.

4.3 Promotional credits representing the value of qualifying promotional benefits shall be issued to Customer’s account on the first day of the calendar month following satisfaction of the ninety (90) day active service requirement.

4.4 If Customer fails to satisfy the active service requirement within one hundred eighty (180) days of day ninety-one (91) of the Agreement, Customer forfeits any right to promotional credits under this Promotion.

4.5 Promotional credits issued under this Promotion represent the value of qualifying promotional benefits for which Customer was invoiced at standard rates during the onboarding period. Credits shall be applied against Customer’s outstanding or future Flowspace invoices until fully exhausted.

5. Early Termination

5.1 If Customer terminates the Agreement without cause, or Flowspace terminates the Agreement for cause, within fifteen (15) months of the Order Form effective date, Customer shall reimburse Flowspace for the value of all promotional benefits received under this Promotion, including any credits already issued.

6. General Terms

6.1 This Promotion is non-transferable and may not be combined with any other promotions or discounts unless explicitly approved in writing by Flowspace.

6.2 Flowspace reserves the right to modify, suspend, or terminate this Promotion at any time.

6.3 These Promotional Terms shall be governed by and construed in accordance with the laws of the State of California.